Customer service

How to book a repair

If you're having a problem with your product, here's how to book a repair:

1. Call us on 1300 573 477 and our customer service team will be happy to help. When you call, please have your policy number and a pen to hand.

2. For approved repairs, we’ll give you a phone number for an expert local repair agent and a reference number.

3. The repair agent will get in touch to arrange your repair at a time that works for you. We’ll usually take care of the costs directly with the repairer, so you shouldn’t see a bill.