We partner with some of Australia’s leading manufacturers of household appliances, including ASKO, Fisher & Paykel, LG, Samsung and Whirlpool.
Manufacturers across the globe choose us for our experience in tailoring warranty and insurance solutions to suit their customers’ unique needs.
With each solution created to meet your specific customers’ needs, we use our expertise and services to drive improved customer experience, loyalty and revenue.
In 2016, we replaced over 10,000 appliances worth millions of dollars
Based on validated numbers and value of replacements for 2016.
We have won the Australian Business Award for Service Excellence nine years in a row
We deliver outstanding customer service nationally, and have won this award every year from 2011-2019
We have more than 2,500 repair agents covering Australia
Based on number of repair agents on book as of February 2019.
With monthly payment options customers have more flexibility to manage changing needs and budgets, ensuring you maintain an on-going revenue stream.
If we can’t repair a customer’s appliance, we’ll replace it with a new appliance of the same or similar specifications to broken down appliance. In situations where a comparable appliance is not available, customers will be offered a store credit to either partly or fully pay for a replacement appliance of their choice.
Local contact centres
Tech support and customer queries are handled by our local team of experts in Melbourne.
Our range of solutions provides the right cover for your customers whether their appliance is in or out of warranty.
We have an approved repair network with over 2,500 repairers that covers 99.6 % of postcodes within lOOkms of a capital city in Australia. * Service Network Coverage of 99.6% of postcodes within 100kms of a capital city in Australia is a service coverage calculation based on the number of repairs per month with less than 1 percent ‘GAP’ area (i.e where a repair agent is unavailable).
Multi-channel service management
We manage the end-to-end customer journey from registration to retention, letting customers access services over the phone, by mail or online.
Data security and management
We treat all customer information with care, ensuring high levels of data security and compliance with Australian law and regulation.