Even when you take good care of your devices, something can still go wrong.
That's why we offer insurance protection to help keep your life running smoothly. Our device solutions are designed to get working devices back in customers’ hands as quickly as possible.
In 2016, we replaced over 10,000 appliances worth millions of dollars
Based on validated numbers and value of replacements for 2016.
We have won the Australian Business Award for Service Excellence nine years in a row
We deliver outstanding customer service nationally, and have won this award every year from 2011-2019
We have more than 2,500 repair agents covering Australia
Based on number of repair agents on book as of February 2019.
D&G Device Protect is an insurance policy for tech zone products which is paid for monthly. This product gives protection against accidental damage and theft that occurs anywhere in the world. Device Protect is purchased at point of sale.
Worry Free is a monthly paid insurance policy offering immediate protection against accidental damage and theft, as well as cover for breakdown after the manufacturer’s warranty ends. Worry Free is purchased at point of sale and the policy renews each year.
Protect Plus is an insurance policy which is designed to complement a device’s manufacturer’s warranty. Cover includes immediate protection against accidental damage and breakdown cover after the manufacturer’s warranty ends. Protect Plus is paid upfront at point of sale and the policy does not renew.
ReSolve is D&G’s replacement program. This is an insurance policy offering customers an instant replacement when their small appliance/ device breaks down (after their manufacturer’s warranty ends). ReSolve is paid upfront at point of sale and the policy does not renew.