Covid-19 Update: We’re still here to help and are taking steps to keep everyone safe. Visit our Covid-19 FAQs for more information.

Covid-19 FAQs

What we do for retailers
Partner with us
To find out how we can help your retail business
Partner enquiries
We work with some of Australia’s biggest retailers, like The Good Guys, to offer customers insurance products and warranty services.
Our partners leverage our service infrastructure, which enables us to provide specialist solutions to support long terms customer loyalty.

Our ability to tailor solutions for different partners means we can evolve products and services to meet changing needs of their customers.

We also have teams dedicated to increasing in-store attachment, sharing best-practice throughout our business for the benefit of our partners.
In 2016, we replaced over 10,000 appliances worth millions of dollars
Based on validated numbers and value of replacements for 2016.
We have won the Australian Business Award for Service Excellence nine years in a row
We deliver outstanding customer service nationally, and have won this award every year from 2011-2019
We have more than 2,500 repair agents covering Australia
Based on number of repair agents on book as of February 2019.
Point of sale service
We offer a comprehensive range of services to support your point of sale programs. They’re tailored for you, which means you can increase revenue and improve customer satisfaction and loyalty.
Multi-channel access
Our Melbourne-based contact centre provides service and support for customers and businesses alike, handling requests and questions online, over the phone and through the post.
Local contact centres
Technical support and customer queries are handled at our Melbourne based contact centre, ensuring the best possible customer experience.
Data management specialists
We have the technical expertise to ensure intelligent and secure management of customer data.
Customer retention & loyalty
We offer insurance policies that provide cover for the lifetime of your customers’ appliances creating lasting relationships with your customers. Plus, with monthly payment options for your customers they have more flexibility for managing their budgets.
Monthly payment option
Monthly payment options generate new and on-going revenue while giving your customers the flexibility they want.
Building customer relationships
Customer satisfaction is very important to us. Retailers choose to work with us because of our award-winning repair and replacement services. It’s the excellent service offered by our repair network that helps customers build greater trust and loyalty with you.