Creating customer value for growth
We want customers to have a great experience, from signing up through to making a claim.
With a ‘no quibble’ approach to customer claims, supported by a 97.5% claims acceptance rate*, we foster long-term customer relationships and sustainable satisfaction.
Furthermore, our products are developed with the aim of addressing real customer needs and generating great value. From there, we deepen the customer relationship by giving them the opportunity to extend their cover across more appliances, or take up different types of insurance to suit their situation.
*This is based on the last 2 years of claims data, taking in account all rejected claim reasons.