We’re a leading provider of specialist insurance and warranty services in the Australian, UK and European markets.
Our warranty and insurance services provide breakdown protection for domestic appliances and consumer electronics. Our range of solutions helps your customers keep their homes running smoothly, giving a world-class brand experience.
We offer a one-stop-shop for all your underwriting, claims administration and insurance program needs, letting you focus on your customers.
In 2016, we replaced over 10,000 appliances worth millions of dollarsBased on validated numbers and value of replacements for 2016.
We have won the Australian Business Award for Service Excellence nine years in a rowWe deliver outstanding customer service nationally, and have won this award every year from 2011-2019
We have more than 2,500 repair agents covering AustraliaBased on number of repair agents on book as of February 2019.
We’ve been protecting domestic appliances for more than 60 years, giving us unique expertise in solving your customers’ problems. We put superior service at the heart of what we do, which is why we're still satisfying customers after all this time.
Smartphones, laptops and tablets have changed our lives, which means any problem with a customer’s device can be disastrous. That's why our device cover is aimed at re-connecting our customers to the digital world as quickly as possible.
Home emergency cover
We’ll work with you to tailor a home emergency product that suits your customers’ needs. Our focus on convenience means customers only have to make a quick call and we’ll take care of their crisis.
The D&G Difference
For the past 60 years, we’ve been looking after customers when their appliances break down, and that’s taught us a lot.
Enhanced customer experience
At the heart of everything we do is the customers’ experience. All our solutions are specifically designed to enhance this vital part of your business.
Monthly pay insurance programs
Our monthly pay insurance programs offer a new approach for customers who are sensitive to upfront payments. Just another way Domestic & General is creating great value for our customers and retail partners.