Customer service

How to make a claim

If you need to make a claim, please follow these simple steps:

1. Call us on 1300 573 477 and our customer service team will be happy to help. When you call, please have your policy number and a pen to hand.

2. We’ll talk you through your options and help you book a repair or arrange a replacement.

3. For repairs, you’ll be able to deal directly with the repair agent to arrange a time that suits you. For replacements, we’ll arrange for collection or delivery as soon as possible.

Domestic and General Theft and Burglary Claim Form