Domestic & General Website Terms and Conditions


By using the Domestic & General website you will be deemed to have accepted these website terms.

The information on this website is current at the date of uploading the information but may be subject to change. If you access the website after changes are made, you are taken to have accepted such changes.

We may revise our policies and the information on this website from time to time and without notice. Domestic & General may also make improvements and/or changes in products and/or services described in this website without notice.

This agreement is effective from your first use of this website until terminated. You may only terminate by unsubscribing to all services provided by Domestic & General on this website.

Any disputes arising in connection with this website must be determined by the courts having jurisdiction in Victoria, Australia in accordance with the applicable laws.

We encourage you to regularly review these Terms and Conditions to see if there have been any changes to our policies that may affect you.

1. Authorised use only

You must use this website only for lawful purposes.

To this extent, you are authorised to:

   a. download and view content; and
   b.use the software included in this website for your own personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

You must not, without our prior written consent, utilise any of our website content for commercial purposes without express written authority by Domestic & General.

Should you download, reproduce, print or copy any such material from this website, you hold such information via a licence by Domestic & General.

2. Copyright and Intellectual Property

All rights and copyright in the copyright and compilation of the website pages, images (including text, graphics, logos, button icons, video, codes comprised in this website and audio) are owned and controlled by us.

As Domestic & General retain ownership in the intellectual property rights in all information, text, material, graphics and advertisements on this website, no trademark may be utilised without our prior written permission.

The product names and images on this website may incorporate trademarks, whether registered or otherwise, of us, our business partners and third parties. The use of a third party trademark or logo on this website does not necessarily indicate any association, or endorsement of that trademark.

However in all circumstances, the use of all trademarks, except as specifically authorised in writing by Domestic & General is prohibited. Domestic & General maintain that the fair dealing provisions of the Copyright Act 1968 (Cth) apply, however no such part of this website may be reproduced with our prior written consent.

3. General Advice

The issuer of all financial products on this website is Domestic & General Insurance PLC (ACN 124 040 768, AFSL No. 320666).

Such information expressed on this website regarding a particular product of insurance offered or serviced by Domestic & General Insurance PLC is of a general nature only and, to the extent that it may contain general advice in relation to financial products, it does not take into account your personal objectives, financial situation and particular needs. Before making any decision based on this information, you should consider whether this information is appropriate in relation to your own circumstances and obtain and consider the Product Disclosure Statement (PDS) for the particular product.

To obtain a PDS for one of our particular financial products click here.

4. No representation or warranty

To the extent permitted by law, we do not represent or warrant that the information on this website is free from errors or omissions and we do not accept liability for any loss or damage incurred by you as a result of an error or omission. Domestic & General makes no claim or representation as to the accuracy of the content contained on this website. We recommend that you seek independent advice before acting on any information contained on this website.

5. Privacy Policy

Your privacy is important to us and we are committed to ensuring that information held about you is secure and that your confidentiality is protected.

Our Privacy Policy sets out how we manage your personal information.

To view our Privacy Policy click here.

6. Complaints and Disputes

We are committed to providing a fair and responsible system for handling complaints. We have a complaint resolution process available to anyone who has a complaint against Domestic & General, a member of our staff or one of our service providers.

To view a copy of our Complaints Resolution Process click here.

To view a copy of our Complaints Handling Policy, click here

7. Australian Consumer Law


The Australian Consumer Law (ACL) protects consumers by automatically giving them basic, guaranteed rights for goods that they purchase at no charge. The Consumer Guarantee Guide is published by the Australian Competition and Consumer Commission (ACCC) and provides information on what consumer guarantees apply to goods and services, who is responsible for these guarantees and when a remedy, such as a refund, repair or replacement, may be available.

For further information and resources about consumer guarantees, visit the ACCC website.

http://www.accc.gov.au/publications/consumer-guarantees-a-guide-for-consumers