Domestic & General take the worry out of breakdowns for 2 million appliances and strive to delight our 1.5 million customers with excellent service across Australia and New Zealand.
We protect everything from washing machines and dishwashers to televisions and sound systems, all of the major appliances and consumer electronics your family relies on in your home.
So if you need to protect single or multiple mechanical and electric appliances or need our help when you have a home emergency or want to make a claim, we’re here to help.
In 2016, we replaced over 10,000 appliances worth millions of dollars
Based on validated numbers and value of replacements for 2016.
We have won the Australian Business Award for Service Excellence nine years in a row
We deliver outstanding customer service nationally, and have won this award every year from 2011-2019
We have more than 2,500 repair agents covering Australia
Based on number of repair agents on book as of February 2016.
Domestic appliance protection
Our domestic appliance cover ensures a worry free customer experience when something goes wrong with the appliances in your home. You can choose how many appliances you want to protect.
Home Emergency Cover
When there's a sudden or complete failure and breakdown of the home's heating and hot water system, it can be a crisis for our customers. However, rest assured our Home Emergency cover can quickly get things working again.
Consumer electronics protection
Consumer electronics have become an increasing part of our everyday lives. That’s why we offer an insurance policy to protect you when your device is not working. . Our customer service team will work hard to help get your day back to normal and help you to keep things running smoothly.
We have approved repair agents available to cover 99% of the Australian postcodes in which we can assign instantly when requested by our customers*. Our performance over 2015-2016 indicates on average 92% of customers are satisfied with the repair service they received, and 88% of customers giving us a service rating of excellent/good**. *Based on 181,950 Calls during the period of April 2015 and June 2016 **Domestic & General Repair CSAT survey of repairs completed Q4 2015 - Q3 2016.