How to book a repair
If you're having a problem with your product, here's how to book a repair:
1. Call us on 1300 573 477 and our customer service team will be happy to help. When you call, please have your policy number and a pen to hand.
2. For approved repairs, we’ll give you a phone number for an expert local repair agent and a reference number.
3. The repair agent will get in touch to arrange your repair at a time that works for you. We’ll usually take care of the costs directly with the repairer, so you shouldn’t see a bill.
How to make a claim
If you need to make a claim, please follow these simple steps:
1. Call us on 1300 573 477 and our customer service team will be happy to help. When you call, please have your policy number and a pen to hand.
2. We’ll talk you through your options and help you book a repair or arrange a replacement.
3. For repairs, you’ll be able to deal directly with the repair agent to arrange a time that suits you. For replacements, we’ll arrange for collection or delivery as soon as possible.
How to cancel a policy
We’re sorry you’re thinking of cancelling your policy. Please call us and we’ll be happy to help.
Tel: 1300 573 477
Our commitment to you
We are committed to providing a fair and responsible system for handling complaints. We have a complaint resolution process available to anyone who has a complaint against Domestic & General, a member of our staff or one of our service providers.
To view a copy of our Complaints Resolution Process,
click here.
