Domestic & General

What We Do

Domestic & General looks after people when their domestic appliances break down.

Our primary business is the provision of warranty services and comprehensive product protection through a number of different sales channels.

Manufacturers

We work with Australia's biggest white goods manufacturers, responsible for many of the most well known brands.

We provide a range of services from simple post point of sale registration initiatives to fully managed warranty administration and repair fulfilment. Our partners benefit from our expertise in customer data acquisition, warranty marketing, customer service and our comprehensive repair network.

Retailers

More than 1600 electrical retailers across the UK, Europe and Australia sell Domestic & General warranty products at their point of sale. These high-street and on-line retailers, from small independents to mass merchandiser chains, trust us to deliver a compelling warranty proposition that generates significant revenue and supports long term customer loyalty.

Consumers

Over 10 million consumers worldwide have chosen Domestic & General as their warranty provider of choice. From washing machines to cameras, cookers to TVs, Domestic & General offers warranties and products to cover virtually every appliance in the home.

Products include:

  • Comprehensive annual, two, three, four and five year plans plans
  • Repair and Protect - offering an immediate repair service plus one year's extra breakdown protection.

Underpinning everything is our desire to keep our customers happy, delivering great customer service and encouraging renewal and extension protection across additional appliances, since they are then more likely to choose to renew their plans or extend their warranty across multiple appliances.