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22 July 2011
Domestic & General wins 2011 Australian Business Award for Service Excellence

Domestic & General is delighted to have been recognised among Australia’s most progressive organisations, winning the Australian Business Award for Service Excellence in the 2011 Awards.

The Australian Business Awards challenges the full spectrum of private, public and non-profit sector organisations in Australia through its comprehensive business and product award categories.

Now in its sixth year, the Australian Business Awards program recognises organisations that demonstrate the core values of business excellence, product excellence, corporate responsibility, sustainability and commercial success in their respective industries. A total of 103 recipients were honoured from the 928 organisations that participated in the 2011 Awards.

The Australian Business Award for Service Excellence recognises organisations that deliver outstanding customer service. The judges said that “Domestic and General has been recognised as an industry leader for exceptional service and professionalism, and we honour its professional contributions to the industry as a whole.”

Commenting on the win, Tracey Naughton, Country Manager for Australia said: “We are extremely proud and delighted to have won this prestigious award. It is a tribute to the tremendous efforts we have made to ensure our customers and partners receive the highest levels of customer service, and could not have been achieved without the dedication and hard work of every one of our employees.”

Tara Johnston, Program Director of the Australian Business Awards, said the standard of entries for 2011 was a testament to the strength and resilience of the Australian economy.

“Australian businesses continue to adapt business processes, invest in product development and develop dynamic e-business initiatives that increase productivity and quality standards for all. The Australian Business Awards provide a welcome opportunity for organisations committed to business and product excellence to receive recognition throughout their respective industries for driving positive business outcomes,” said Johnston.

“We are proud that the Awards continue to promote the key values in the workplace which foster a vibrant organisational culture and encourage enterprise, product innovation, service excellence, marketing excellence, environmental sustainability and community contribution. We would like to congratulate all the 2011 winners for achieving exceptional results within the respective award categories.”

Business award entries are separated by industry classification per award category and evaluated in accordance with the award criteria across seven main areas, including leadership and strategy, impact on industry, adaptability and sustainability, human resource management, customer relationship management, process management and evidence of success.

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Notes For Editors:

1. For more information about please contact John Henry, Operations Manager on ++61 (0) 3 9001 1550 or john.henry@domesticandgeneral.com

2. About Domestic & General

Domestic &General provides warranty services for UK and International clients and comprehensive product protection for more than nine million customers.

For over sixty years we have been looking after people when things go wrong. Our primary focus is on providing product protection for major domestic appliances and consumer electronic products. Together with our manufacturing, retail and financial services clients, we provide warranty services for over 150 major UK and International brands. We manage the whole warranty process, including: customer mailing; contact centres; repair networks; in-house administration; claims handling.

We operate across a number of different international markets, most notably in Australia, Germany, Spain and France. To learn more about us, visit www.domesticandgeneral.com

3. About the Australian Business Awards

The Awards commenced in 2005 and are open to all private, public and non-profit sector organisations operating in Australia. This includes multi-national subsidiaries, government departments, agencies or bodies, franchisors and non-government organisations.
The mission of the Australian Business Awards is:

- To conduct an annual awards program with regional recognition and global significance;

- To recognise and honour corporate and product excellence;

- To continuously develop dynamic and rigorous framework of assessment;

- To ensure that the assessment process is fair and objective, free of bias or influence; and

- To provide a viable world-class initiative that is technologically advanced for consumers and the business community

Details regarding the Awards program can be obtained at www.businessawards.com.au